What role does an HRM professional play during conflict resolution?

An HRM professional plays an essential role in conflict resolution by acting as a mediator and facilitating communication between the involved parties. In this capacity, the HRM professional helps to create an environment where individuals feel safe to express their concerns and viewpoints. By promoting open dialogue, the HRM professional can help identify the underlying issues contributing to the conflict and work towards finding a mutually acceptable resolution.

This mediation process is crucial because it allows both sides to feel heard and valued, which can lead to a more amicable resolution and improved workplace relationships. The focus is on collaboration rather than imposing solutions, which can lead to resistance and further conflict. By establishing a foundation of trust and communication, HRM professionals can guide employees towards a resolution that addresses their needs and fosters teamwork moving forward.

In contrast, forcefully making decisions or encouraging avoidance of conflict would not effectively resolve the issue, as it could lead to lingering resentment or unresolved problems. Similarly, making independent final decisions without involving the parties in conflict could undermine their trust in the HR process and may not address the root causes of the conflict.